This policy applies to physical products purchased from ARW Wire Mesh, including wire mesh and hardware materials. Return eligibility and arrangements depend on the product, the reason for the return, any applicable product-page terms, and applicable requirements. Nothing in this policy limits any rights or remedies available to you under applicable law.
Return Conditions
Please contact us promptly if you would like to return an item. To confirm the return request deadline and arrangements that apply to your order, contact us at https://arwwiremesh.com/contact-us/. Do not send an item back before receiving return instructions.
For change-of-mind returns, items should generally be unused and in reasonably intact condition. Please retain any included accessories, labels, and original packaging where applicable and reasonably possible. Different considerations may apply to items that are defective, damaged, or incorrectly supplied; these general condition requirements do not override your applicable legal rights.
Depending on the nature of the product and any applicable product-page information, certain items may not be eligible for change-of-mind returns. These may include custom-made or cut-to-order products and, where relevant, hygiene-sensitive, consumable, or perishable goods. Such limitations do not remove any applicable rights relating to defective, damaged, or incorrectly supplied items.
How to Request a Return
- Contact us at https://arwwiremesh.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include photographs showing the issue.
- Wait for confirmation of the arrangements that apply to your order, including eligibility, any applicable deadline, shipping responsibilities, and the return address.
- Package the item securely and send it to the address provided, following the return instructions. Keep your shipping receipt and tracking details, if available.
- After the returned item is received, we will inspect it and notify you of the outcome and any applicable refund or other resolution.
Refunds
If a refund is approved, it will generally be issued to the original payment method. We will confirm the applicable refund amount and any relevant details after reviewing your return or reported issue.
Refund processing and the time it takes for funds to appear in your account can vary. Actual posting times may also depend on your bank, card issuer, or payment provider. Contact us if you need help checking the status of a refund.
Return Shipping Costs
Responsibility for return shipping costs, and the treatment of any original shipping charges, will be confirmed based on the reason for the return, the item’s condition, the applicable order terms, and applicable requirements. Please contact us before arranging return shipping so that we can explain the arrangements for your order.
Exchanges
Exchange availability depends on stock, the condition of the item, and the circumstances of the request. Please contact us before sending an item back to confirm whether an exchange is available and how it would be arranged.
Defective, Damaged, or Incorrect Items
Please check your order when it arrives and contact us promptly if an item appears defective, arrives damaged, or is not what you ordered. Provide your order number, a description of the issue, and photographs where reasonably possible. Keep the item and packaging, where practical, until we provide instructions.
These issues are handled separately from change-of-mind returns. We will review the circumstances and explain the appropriate next steps, which may include a return, replacement, or refund, depending on the issue and applicable requirements. Change-of-mind return exclusions do not limit your applicable legal rights for defective, damaged, or incorrectly supplied goods.
Contact Us
For return requests, refund questions, or help with an order, contact ARW Wire Mesh through https://arwwiremesh.com/contact-us/.
