Scope and Acceptance
These terms apply to your use of the ARW Wire Mesh website and purchases made through it. Please read them before using the website or placing an order, together with the shipping and return policies and any product-specific conditions provided before checkout. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.
Nothing in these terms limits any consumer rights or remedies that cannot lawfully be excluded or restricted.
Accounts and Customer Information
You are responsible for providing accurate and complete information when placing an order, creating an account, or contacting us. This includes your contact details, delivery address, and any information needed to fulfill your order. Please notify us promptly if relevant information changes.
If you create an account, keep your login credentials confidential and contact us if you suspect unauthorized access. An account is not required unless expressly indicated during checkout. You must be legally able to make the purchase or have appropriate authorization to do so.
Product Information and Orders
We make reasonable efforts to keep product descriptions, specifications, images, availability, and other information accurate. Images are illustrative, and screen settings may affect how finishes and colors appear. Please review the listed dimensions, material, mesh specifications, and intended uses before purchasing. If a detail is important to your project and is unclear, contact us before ordering.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of that request and does not, by itself, confirm acceptance or availability. We will communicate order acceptance or any issue that prevents fulfillment.
We may need to decline or cancel an order for a reasonable reason, such as unavailable stock, an obvious pricing or description error, inability to process payment, an unsupported delivery address, or reasonable concerns about fraud or unlawful activity. Where practical, we will contact you to explain the issue or offer an alternative. We will not substitute products or apply a higher price without your agreement.
If we cannot fulfill an order for which payment has been collected, we will arrange a refund for the unfulfilled portion in accordance with applicable law. If you request an order change or cancellation, contact us promptly; whether we can accommodate it will depend on the order’s processing status and your applicable legal rights.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are shown on the website or at checkout. Review the order total, including any displayed taxes, shipping charges, and discounts, before submitting your order. Where applicable, import duties, taxes, or clearance charges may be assessed under the destination’s rules; any information provided at checkout or in our shipping policy should be reviewed before purchase.
Promotions are subject to the conditions disclosed with the offer. Price changes generally apply to future purchases and do not alter an accepted order, except where a correction is permitted by applicable law and handled with appropriate notice.
Available payment methods are displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected method. Orders may require payment authorization or verification before processing. If payment cannot be completed, we may contact you for an alternative or be unable to proceed with the order.
Shipping and Delivery
ARW Wire Mesh offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or product is subject to the shipping options shown at checkout and our shipping policy.
Please review our shipping policy and the delivery information provided during checkout for applicable shipping arrangements, charges, and estimates. Delivery estimates are not guarantees unless expressly stated otherwise. Carrier operations, customs processing, and events outside our reasonable control may affect delivery.
Please provide a complete, accurate delivery address and contact us promptly if an order appears delayed, damaged, or missing. We will review the issue and work toward an appropriate resolution in accordance with our shipping policy and applicable law. Nothing in these terms transfers delivery risk to you earlier than applicable law allows.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our return policy and applicable law. Please review that policy before purchasing for the applicable eligibility conditions, procedures, and any disclosed exclusions or charges.
If you receive an incorrect, damaged, or defective product, contact us with your order details and a description of the issue so we can assess it and explain the next steps. Our return policy does not replace or restrict any mandatory rights you may have in relation to faulty, misdescribed, or undelivered goods.
Intellectual Property and Website Use
Website text, product images, graphics, logos, and other content are owned by ARW Wire Mesh or used with permission, where applicable. Third-party names, trademarks, and materials remain the property of their respective owners.
You may access the website and use its content for personal shopping and evaluating our products. Except as permitted by applicable law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify, or commercially exploit protected content.
You must not use the website for unlawful purposes, interfere with its operation, attempt unauthorized access, or submit malicious software or fraudulent information.
Responsibilities and Liability
We aim to provide a reliable website and fulfill orders with reasonable care, but uninterrupted or error-free website access cannot be guaranteed. We may temporarily restrict access for maintenance, security, or necessary updates.
Metal mesh and hardware materials should be selected, handled, and installed appropriately for their intended use. Please follow relevant product instructions and seek qualified advice where structural, safety-critical, or specialized applications are involved. This does not reduce our responsibility for product conformity or other obligations imposed by applicable law.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the transaction was made, or that result from misuse of products or failure to follow appropriate instructions. Any limitation applies only to the extent lawful and does not exclude liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as natural disasters, major transport disruptions, or government restrictions, may delay or prevent performance. If your order is affected, we will make reasonable efforts to notify you, reduce the impact, and explain the available options. Such events do not remove any cancellation, refund, or other rights available under applicable law.
Dispute Resolution and Applicable Law
If you have a concern about the website, a product, or an order, please contact us first so we can try to resolve it fairly. Providing your order details and a clear description of the issue will help us review your concern.
These terms and any disputes arising from them are subject to applicable law, including mandatory consumer protections. Nothing in these terms prevents you from seeking remedies through a competent court, consumer authority, or another dispute-resolution process available to you under applicable law.
Changes to These Terms
We may update these terms to reflect changes in our services, website operations, or legal requirements. Updated terms will be posted on this page, with any additional notice required by applicable law. Changes apply prospectively and will not retrospectively alter an accepted order unless required by law or agreed with you. Please review this page before placing a new order.
Contact Us
For questions about these terms or assistance with an order, please contact ARW Wire Mesh through https://arwwiremesh.com/contact-us/.
